This time the experience was just horrible. The facial was not given what they explain on site. When I asked why aren't you doing those- they mention it's another treatment which includes it (which was incorrect as I came home and checked on their site) when called to confront, they said your skin did not need it so we did not do it. For bikini wax, i don't think the person doing really knows how a bikini wax is done as she ended up waxing the soft,centre portion which was very painful for me.